Purchasing credits

Credit packs are available through Stripe Checkout as one-time purchases. Credits are added after Stripe confirms the payment, and the order and account pages show the purchase and balance.

Credit packs

Credit packs do not renew automatically. Unused credits do not expire. One video costs $7.90, three cost $19.90, and ten cost $54.90, adding 150, 450, and 1,500 credits respectively. One generation uses 150 credits. These are one-time purchases, not recurring subscriptions.

Confirmed task failures

A confirmed failed video stage can be submitted again automatically, up to two retries, while completed work is retained. Final assembly also has a retry mechanism. Do not create a second task while a retry is running. A confirmed final failure returns the 150 credits used by that task; a completed result is subject to the refund policy. A task that is still processing or retrying is not treated as a failure until its final status is confirmed.

Order questions

If you believe a payment was processed in error or have a question about an existing order, email [email protected] with your order ID. Never include a full payment card number or private portrait in your message.

At a glance

What the policy does and does not cover

  • One-time packs are purchasable through Stripe Checkout, and the balance is added after Stripe confirms the payment.
  • Displayed packs are one-time purchases with no automatic renewal, and unused balances do not expire.
  • A confirmed final failure returns the 150 credits deducted for that task once.
  • A task that is still processing or retrying is not treated as a failure until its final status is confirmed.
  • Order questions need an order ID; never email a full card number or a private portrait.

How to raise an enquiry

Write to support from the address associated with your account, include the purchase reference, and describe whether the issue concerns a charge, a missing balance, or a render that never completed. Do not attach a portrait, a full card number, or a one-time sign-in code. The support team needs that reference to locate the record; without it, resolution may take longer. A job that is still processing or retrying should be left to reach a final status before being reported as a failure, because an in-progress status is not evidence of a technical fault.

This policy describes terms shown on the current site. It does not promise a refund window or a payment-method reversal, and it does not override the terms of service. If a charge appears twice or looks incorrect, contact support with the reference so it can be reviewed against the stored payment-status record.

Pack amounts and current availability are published on the pricing page; the same facts appear as machine-readable schema.org Offer data. This policy was last reviewed November 2026 and follows Google's structured data guidelines for visible/structured consistency.